You would be working on behalf of our client, a world-renowned leader in the field of life sciences known for their high quality research products. Their wide product range offers solutions for different types of laboratories.
Tasks
- Tracking shipments using logistic company/couriers online tracking tools. Keeping customer/sales rep updated with delivery date, including changes.
- Ensuring that deliveries are complete and in time for planned installation dates
- Working with local country, preferred 3rd party provider, to gain a quotation based on a specific customer order and make sure that shipment and transfer from the company is synchronized with 3rd party provider
- Working with local country sales team, submit relevant 3PP requests in the proscribed tool and format and follow up to reduce customer quotation delays.
- CRM Database maintenance & support. For increased efficiency, the team will do the CRM cleaning during off-peak hours (also cleaning old/incorrect data)
- Other country/region specific non-standard admin tasks.
Requirements
- Administrative studies will be a plus.
- Native level of German.
- B2 level of English or higher.
- Experienced user in SAP/SAP CRM.
- Quick to learn new processes and tools.
- Good verbal and written communication skills in appropriate language.
- Motivation & personality for seeking customer satisfaction and resolution.
- Ability to take initiative, prioritize, and manage time effectively.
- Candidates must be located in Barcelona area.
Benefits
- A full-time position with working hours from Monday to Friday.
- Considerable investment in employees and their career development (including product, sales, and personal skills development trainings).
- Employment with the world's largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements and personal development
- Working environment that is modern and bright with a dynamic and multicultural atmosphere.
Location
Barcelona (Spain)