B2B Customer Care & Sales Support W/ Native Or High Level Of Dutch

Are you passionate about helping people? Do you want to work in a multinational team? If so, we d love to talk to you!

Our client is a multinational manufacturer, marketer, and distributor of high-quality and technologically innovative products in the chemistry sector for well-recognized brands and local companies from the performance and transportation segments.

The Company's global scale leveraged with its strong local presence is critical to enhancing its clients' performance, product appearance, productivity, and profitability.

Tasks

• Be the client s point of contact from order to cash solving customer inquiries and complaints.
• Assist customers and potential customers, distributors, and other roles associated with the business.
• Receive, process, and monitor all types of customers orders so commitments and deadlines are met.
• Understand customers'/ companies needs and advise order proposals.
• Troubleshoot delivery, shipping, and order issues.
• Be responsible for offer management, price calculations, and invoicing process.
• Understand the payment collection process, apply credit/debit notes, and resolve open credit issues when needed.
• Maintain and optimize a client portfolio.
• Support the sales team.

Requirements

• Be the client s point of contact from order to cash solving customer inquiries and complaints.
• Assist customers and potential customers, distributors, and other roles associated with the business.
• Receive, process, and monitor all types of customers orders so commitments and deadlines are met.
• Understand customers'/ companies needs and advise order proposals.
• Troubleshoot delivery, shipping, and order issues.
• Be responsible for offer management, price calculations, and invoicing process.
• Understand the payment collection process, apply credit/debit notes, and resolve open credit issues when needed.
• Maintain and optimize a client portfolio.
• Support the sales team.

Benefits

• Permanent contract.
• Hybrid work model with flexible working hours.
• Attractive salary and benefits package upon the employee, including health insurance and life insurance.
• Professional and career growth opportunities.
• Work in a best practice center with an international atmosphere.