Customer Service for Online Video Platform (French Speaker)

+++Please apply only if you hold EU citizenship or valid work permit for Portugal+++

Quality and Service is what is all about in today s world for companies to remain competitive. This famous online video platform is looking for you to join their customer service specialist team in Lisbon!

Tasks

The job.

• Helping users with any questions related to their accounts, the platform in general etc.
• Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident: over the phone, via e-mail or social media;
• Delivering calm and resourceful troubleshooting for customer queries regarding their customer experience;
• Being in contact with other departments and redirecting related cases and issues to responsible departments
• Ensuring and participating in the success of your department.

Requirements

Skills, qualifications and interests you need to succeed in this role:

• A native level of French and at least a B2 level of English
• 1 year of Customer Service experience in a call center
• Knowledge of the value and impact that a good customer experience can create
• Being an attentive listener, comfortable and skillful at communicating with people
• Being energetic, innovative, and working proactively at a fast pace
• Excitement about intercultural communication and the expatriate lifestyle
• Living in or willing to relocate to Lisbon for an international career and life experience
• Having a valid Portuguese work permit (required).

Benefits

What's in it for you?

• Schedule: 40h/week in rotative shifts (Mon-Sun, 8 AM to 8 PM)
• Salary per year: 15.200 + 2460 language bonus
• Meal vouchers + Transportation allowances
• Private health insurance after 6 months
• Relocation Package
• Pleasant and inspiring working atmosphere in an international environment
• Opportunity to be part of a rapidly expanding global organization working with world-famous brands
• Professional development and clear career path
• Training & development opportunities
• Competitive salary & relocation allowance and assistance

"Is this project not the best fit for you ? Feel free to check our other opportunities in Customer Service in Lisbon. Still, send me your CV to be considered for other projects or future opportunities."