The CX specialist is responsible for commercial and operational activities as part of the Order-To-Cash (OtC) process: i.e. validation and booking of customer orders, managing order changes, providing status updates, managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.
Tasks
- Pre-Order & Order Entry
- Backlog Managment
- Claims management
- Continuous Improvement & Honeywell Operating System (HOS)
- Transition support
- Process Maintenance and Training
Requirements
- Bachelor s degree
- Business fluent in written and spoken English & Italian
- 1-2 years Customer Support and/or equivalent in supply chain / order management / OtC related experience
- Knowledge/experience with SAP
- Intermediate level of MS office skills (Excel, Word, Outlook, PowerPoint)
We value: knowledge and experience with Salesforce
Benefits
- Possibilities to grow within the newly built structures of Honeywell
- Training and development opportunities
- Full time contract
- City center location in Katowice (great commute)
- Multinational team and management passionate about people development