Technical Support Specialist / Tier 1 Support (Bilingual FR/EN)

For our location in Montr al (Quebec H2G 2J6) we are looking for a bilingual Technical Support Specialist for 40 hours/week to start immediately or as soon as possible.

Tasks

• You will diagnose and resolve our corporate clients' technical issues over the telephone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements.
• You build personal customer relationships and focus on offering an awesome customer experience.
• You escalate issues to our development team and co-ordinate such issues until they are solved.
• You convey customer feedback to product development staff.
• You keep customers informed on how and when issues are resolved.
• You interact with other teams to provide a comprehensive and high-quality support.
• You help in user education.
• You work in a 24/5 shift system with great planning reliability. Depending on the
  shift there are attractive bonuses and compensation days.

Requirements

• You have excellent logical, analytical and problem-solving skills.
• You have a very high level of English and French (both written and spoken).
• You possess good customer etiquette and the ability to manage high profile customers well under pressure.
• You have experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat etc.
• You have a good understanding of basic networking protocols.
• You are a quick learner and self-starter

Bonus Skills (you get plus points):

• You have knowledge/experience with Hyper-V and/or VMware virtualization platforms.
• You have previous experience in network/system administration.
• You have a deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model).
• You have knowledge/experience with Microsoft VSS.
• Linux and Batch scripting experience.

Benefits

• Additional Sick Leave & Public Holidays.
• Collective Insurance Plan.
• Way to Work Goodie.
• Health & Wellness Fund.
• Free space for innovation and independent action.
• Short decision paths and flat hierarchies in an open work atmosphere.
• Personal and professional development opportunities.
• Attractive and performance-related compensation.
• No dress code you can come to work as you like.
• Delicious coffee, tea and fresh fruit every day for free.
• Free Book Policy we will order your reference books.
• Regular pizza meetings for an interdisciplinary exchange.
• Unlimited contracts.
• Fast growing international company with a promising future and no limits to growth
  in your professional career.

Do you want to help shape the growth and success of the Hornetsecurity Group? Then apply now with

• Your CV as PDF document.
• Your earliest starting date and your salary expectation.