Professional - Program Manager

Job Description: Customer Engagement Manager

Lead successful software and hardware deployments, meeting service, cost/budget, and timeline requirements
Build well-structured project plans aligned with the contracted scope of work by establishing an understanding of project timelines, milestones, key deliverables, and delivery expectations.
Own and deliver all onboarding components, virtually and in person, including:
o data gathering,
o hardware shipments & scheduling,
o installation process & scheduling,
o coordination with 3rd party vendors,
o system setup,
o technical training on hardware & software,
o field inventory management & support/troubleshooting
Serve as the primary point of contact for customer, company, and 3rd party project stakeholders throughout the engagement
Keep customer and internal teams informed on deployment progress [i.e., project milestones, installation metrics, and action items] via the creation and distribution recurring of status reports
Schedule & lead recurring deployment status meetings with customer & internal stakeholders
Perform project risk assessment and identify mitigation strategies throughout the engagement
Facilitate working sessions and meetings required to drive customer requirements, communicate status and/or support risk mitigation strategies.
Work with customers and partners to develop solutions using SkyBitz offerings to accomplish their IoT objectives.
Provide motivating, creative, and interactive training to enhance customer experience and drive customer retention.
Provide product feedback [i.e., customer requirements, product shortcomings, enhancements, etc.] to SkyBitz Product Line Management and/or Engineering teams.
May act as Sales Engineer for SkyBitz Sales team as needed.
Acquire detailed knowledge of all SkyBitz products and services to deliver customer implementations successfully, acting as the trusted advisor

Required Skills, Abilities & Knowledge:
Associate's degree required or equivalent job experience.
2+ years in application software implementation and/or management consulting applying technology to meet customer needs
2+ years of project management experience with expertise working cross-functionally with tech and non-tech teams
Experience in professional services, customer experience, or other post-sales roles
Excellent analytical and problem-solving skills and the ability to rapidly identify issues, communicate effectively and work to resolution
Strong communicator with excellent verbal, written, and presentation skills and ability to deliver stand-up presentations to internal and external audiences
Ability to understand complex solutions and concisely articulate the value propositions in such a way that is easily understood by target audiences
Ability to build solid relationships with individuals at all levels
Ability to manage multiple projects simultaneously while managing customer expectations in complex situations
Proficient in Microsoft Office suite
Ability to self-manage and evaluate/execute priorities accordingly
Motivated and results-oriented team player
Travel to customer sites as required

Preferred Skills, Abilities & Knowledge:
Experience in telecommunications, information technology, software and understanding of the IoT/M2M industry
2+ years of functional and/or technical experience in a Software-as-a-Service technology environment
Full software implementation life cycle experience that includes Commercial-Off-The-Shelf products
Experience in the oil and gas industry