Service Desk Engineer
Posted on :
15-11-2022
Employer Active
1 Vacancy
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Job Description
Responsibilities:
- Provide second and third line technical support
- Take ownership of assigned calls from the initial allocation of the task through to resolution
- Troubleshoot basic network issues such as LAN, Wi-Fi and network cable issues
- Proactively escalate issues as appropriate to meet any agreed SLAs or processes
- Update or create support documentation or knowledge base articles to assist team members and customers
- Liaise with 3rd party vendors
- Build PCs/laptops and troubleshoot hardware problems
- Provide desktop, printer, phone support in a Windows 10/11 and Microsoft and Google Workspace environment
- Deploy new IT equipment as part of the management of migrations, movers, starters and leavers processes
- Continually look for ways to improve the Service Desk working practices and processes
- Handle and track IT Assets
- Support IP Telephony and communications
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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