Providing support to users/administrators of the platforms. Contributing to the growth of best practices for delivery of support services.
Understand our platforms, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.
Manage and resolve all issues.
Experience assessing, troubleshooting, resolving and providing root cause analysis for ServiceNow Product issues.
Maintain technical expertise in assigned areas of product functionality and use that expertise to help users.
opportunity to become Subject Matter Expert in assigned areas of product functionality and utilize that expertise effectively to help users. Share and deliver knowledge sessions with peers globally.
Opportunity to create scripts to automate repetitive tasks or scripts to enable faster troubleshooting.
Help in development and mentoring of team members in various technologies and Service Platforms.
Suggest and implement improvements to internal processes.
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