Sr Quality Investigations Specialist

• Complaint and/or investigation management, including Root Cause Analysis.
  
• Lead and manage product complaint investigations, performing data analysis and trending of complaint information to detect signals proactively and take appropriate actions on time.
  
• Keep the complaints database updated as soon as factual information is available and summarize closed investigations into the database accurately.
  
• Ensure complaint related investigations are concise, clear and science-based by reviewing and approving such investigations.
  
• Follow-up on corrective actions derived from investigations through completion.
  
• Responsible of conducting and documenting the investigation.
  

Requirements

• Bachelor s degree in Science & 5 years of experience in investigations/complaints
  
• Bilingual (Spanish/English)
  
• Written and verbal communication skills, including facilitation and presentation skills
  
• Computer literacy