IT Help Desk Specialist

Responsibilities:

• Install and configure computer hardware operating systems and applications.
• Monitor and maintain computer systems and networks.
• Talk to staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Replace parts as required.
• Provide support, including procedural documentation and relevant reports.
• Follow diagrams and written instructions to repair a fault or set up a system.
• Support the roll-out of new applications.
• Set up new users' accounts and profiles and deal with password issues.
• Respond within agreed time limits to call-outs.
• Work continuously on a task until completion (or referral to third parties, if appropriate).
• Priorities and managing many open cases at one time.
• Rapidly establish a good working relationship with customers and other professionals, such as software developers.