Team Lead - Application Production Support (Validus)
Posted on :
04-11-2022
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Job Description
- Continuous Monitoring/issue resolution: Managing various financial applications and monitor the issues raised by users.
- Capable of managing and monitoring L1 & L2 support. Coordinate with external partners for L2 & L3 support.
- Should be well versed with Issue logging/tracking tools (ex. JIRA) and procedures.
- Should be able to prioritize issues based on criticality and track for closure accordingly.
- Providing supportto teams within the organisation. Assisting with systems integrations.
- Ensuring a comprehensive database of queries and resolutions are kept up to date.
- AnApplication SupportEngineer needs both technical knowledge and people skills to do theirjobwell.
Requirements
- Troubleshooting skills.
- Strong at SQL / query writing.
- Technical knowledge of Node JS.
- Working knowledge of Windows/Linux/ Ubuntu OS, Shell scripting.
- Open-minded ready to learn and quick adaptor.
- Wealth management experience (added advantage).
- Good written and verbal communication skills as he/she would directly interact with users.
- Experience of Change and Release management.
- Production support experience is a plus.
Sound understanding of Banking Products CA, CCOD, Loans, Limits, exposures Hands-on experience on Credit Monitoring, Credit Risk systems or Loan Origination System as a Business Analyst or End User Should have worked in the one of the areas involving Ratings, Exposure monitoring, Regulatory reporting Prior work experience in Credit domain for atleast 5 years, overall experience of 5-8 years. Strong analytical and problem solving skills Good understanding of project management life cycle. Good at planning, stakeholder management and execution Proficiency in Microsoft Excel, comfortable in making project related documents. Experience in techno-functional profile, preparation of requirement document and comfort in applications like Remedy, Jira will be preferred.
Employment Type
Full Time
Key Skills
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