Cloud Developer - Google Cloud Platform and Kore.AI X6

This is a remote position.

Essential Functions / Responsibilities Implements DialogFlow and Kore and integrates to Clients Conversations Prodcut and customer systems Deploys Docker container images Perform sAI/bot tuning/training as necessary Provides high quality written documentation for As-Builts Describes, in detail, all components of a C1 Conversations environment and promptly handles most technical questions from customers without needing to perform research Explores new features and gain experience with latest integrations Provides internal feedback, documentation and training Manages assigned ticket incidents to resolution Available for on-call escalations in a defined rotation Qualifications Required Qualifications BS in Computer Science, Engineering, or related field Background in implementation or applicable industry experience Experience with Linux deployment and administration Experience with Kubernetes and Docker Experience with VMWare ESXi Excellent written and verbal communication skills Exceptional client relationship skills Ability to work in a delivery environment that involves structured processes and flexible timelines Experience with a disciplined development methodology and release management process Must be a team player, willing to learn new technologies and be flexible to work outside of regular business hours if required Ability to test, and troubleshoot the solution for proofs of concepts on latest technologies Strong Microsoft Office experience Excellent verbal and written communications Strong research and consultative skills 1+ years of experience deploying AI solutions 3+ years of experience in applicable deployment or engineering roles
Required Qualifications BS in Computer Science, Engineering, or related field Extensive background in Contact Center Application Development or applicable industry experience Work experience must include technical consulting, solution design, leadership, planning, design, development, deployment, and highly complex integrations Excellent written and verbal communication skills Exceptional client relationship skills Ability to work in a delivery environment that involves structured processes and flexible timelines Strong experience with a major programming language like Java or C# Experience with SQL query and stored procedure development Experience with REST API calls and Web Service development Experience with a disciplined development methodology and release management process Desired/Preferred Qualifications Cisco Certifications are preferred (UCCE Specialist, UCCX, CCNA, CCNP, etc.) Experience with Omnichannel applications (ECE, Outbound Option, SocialMiner, etc.) Experience performing Cisco UCCE Script Design and Deployment Experience with a diagramming tool like Visio, Matlab, LabView, etc. Familiarity with Eclipse IDE Familiarity with Web Development Familiarity and exposure to Report Customization with CUIC, Exony, Aceyus, etc. Familiarity and exposure to any Cisco 3rd party products (i.e., Calabrio, eGain VIM, Verint, Nice, Nuance, etc.) Supervisory Responsibility None Travel Less than 30% Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.