Lobby Ambassador

Responsibilities:

• Respond toguest requestsfor special arrangements or services (e.g., transportation,reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding areaamenities, including special events and local activities.
• Contact appropriate individual or department (e.g., Bellperson,Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem.
• Reportaccidents, injuries, and unsafe work conditions to manager; and completesafetytraining and certifications.
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain the confidentiality of proprietary information, and protect companyassets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation.