Service Delivery Management

Vous cherchez un poste incroyable distance avec des collaborateurs canadiens?

6temik est une firme qui aide les entreprises cro tre et se d ployer l international.Nous sommes la recherche dunService Delivery Management.

Vous serez appel (e)s travailler de fa on d di eaupr sd un de nos partenaires canadiens partir du Maroc. Notre client est un chef de file mondial qui cr e des avions novateurs qui r volutionnent l industrie. Leurs produits et services offrent des exp riences de transport de classe mondiale qui tablissent de nouvelles normes en mati re de confort des passagers, defficacit nerg tique, de fiabilit et de s curit . C est une organisation mondiale ax e sur la collaboration et lesprit d quipe.

Rejoindre 6temik c est b n ficier:

• D opportunit s sans limites
  
• De collaborer d velopper un centre d excellence
  
• De travailler avec des sp cialistes au Canada
  
• Une approche humaine du travail en mettant de l avant le d veloppement personnel et professionnel
  
• Des salaires concurrentiels;
  
• Retraite avec cotisation de lemployeur;
  
• Un programme d assurances collectives;
  
• Une quipe de travail d vou e et formidable;
  
• Une culture dentreprise ax e sur le d veloppement de chacun;
  

In your role, you will

• Interface with local business units/functions. Act as escalation point for support or delivery issues, driving operational performance and stable operations.
  
• Ensure regional service delivery based on global standards, identify issues and gaps, drive their resolution (KPI: service quality at site level, availability and restoration time). Also provide support for regional deployment projects, interface to the sites (e.g., PC refreshes, network refresh and extensions, application deployments, etc.)
  
• Evaluate non-standard service requests and monitor consumption standard services (steering the level of standardization and reuse)
  
• Have a solid understanding of the services that supports and that our supplier is contracted to deliver. Develop and maintain a positive working relationship with our suppliers.
  
• Oversee the definition, design and delivery of enterprise IT Service Management processes to effectively maintain technology operations and delivery, and ultimate business outcomes. Specific accountabilities include: Incident Management, Problem Management, Change Management, Knowledge Management, Configuration Management
  
• Be responsible for quality of services, adherence to service level agreement (SLA) of all operations services delivered under the SLA.
  
• Have working knowledge of ServiceNow and reporting capabilities to monitor defined KPIs and SLAs.
  

Profil

What we are looking for

• You have a university degree or college diploma in a relevant field- Technology/Computer Science/Project management.
  
• You have 0 to 2 years of IT Client Service Management and/or IT Service Delivery Management experience.
  
• You have well-developed organizational and time management skills including the ability to manage multiple tasks simultaneously with attention to details, in a fast-paced environment.
  
• You have 0 to 2 years of relevant working experience in the manufacturing or transportation/aerospace industry.
  
• You have IS / IT generalist skills.
  
• You have strong interpersonal and communication skills with the ability to work effectively with a wide range of individuals in a diverse community.
  
• You have excellent customer service with focus on driving standardization and results.
  
• You have the ability to manage relationship and deliverables remotely
  
• You are skilled to evolve in a matrix organization.