Level 2 Systems Engineer

This is a remote position.

• Installing, configuring, maintaining, troubleshooting upgrading desktops
  
• Troubleshooting and maintaining Servers (including patching) on-premise as well as in AZURE.
  
• Internal and external stakeholder engagement and relationship building
  
• Conducting backup and recovery tasks, implementing operational and technical security controls, and adhering to organisational security policies and procedures
  
• Maintaining Windows Domain Environment (Messaging, DHCP, DNS, Active Directory, Group Policy, Terminal Services and RDS environment)
  
• Maintaining Virtualized Platforms (VMware, Hyper-V)
  
• Administering M365 and Azure
  
• Good understanding of Hybrid Cloud Environments
  
• Experience with scripting (preferably PowerShell)
  
• Testing, implementing, monitoring and tuning infrastructure software/hardware to ensure optimum systems performance and highlight potential issues
  
• Assist in onboarding customers/users
  
• Assist in automating tasks to reduce manual tasks and the number of tickets.
  
• Assist in reducing the number of
  
• Participation in disaster recovery testing, implementation, documentation, and document maintenance
  
• Ability to work with Mobile devices, when needed.
  
• Printer configuration and troubleshooting experience
  
• ITIL based support processes
  

Requirements

1. Liaising with third parties incl. suppliers (good Written and verbal communication is critical)
   
2. Self-starter - no need for supervision
   
3. Adhere to internal policies and procedures
   98% SLA
   Respond to P1 and major incidents/outages, maintain solid and continued communication with appropriate teams' and coordinate the resolution
   Update documentation; develop knowledge base articles
   Update tickets and keep the user updated
   
4. Keeping abreast of emerging technologies and industry trends
   
5. Must have recent industry qualifications and/or vendor certifications (eg. Microsoft, CompTIA, etc)
   
6. Train themselves as directed.
   
7. Worked in customer-facing IT not internal IT
   
8. Worked in a smaller organisation.
   
9. Taking ownership of customer issues reported and seeing problems through to resolution.
   
10. Research, diagnose, troubleshoot and identify solutions to resolve system issues.
    
11. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
    
12. Ask users targeted questions to quickly understand the root of the problem
    
13. Talk users through a series of actions, either via phone, email or chat, until they ve solved a technical issue
    
14. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
    
15. Ensure all issues are properly logged
    
16. Manage their own time and priorities.
    
17. Well-organised and responsible with an aptitude in problem-solving.
    
18. Have a strong work ethic.
    
19. Demonstrated interest in learning, quickly.
    

Benefits

1. Monthly Salary: Php 70,000

2. Salary will be paid on a bi-monthly basis on the 1^st and 16^th of each month

3. You will be paid extra for overtime and Philippines public holidays

4. Probation: 6 months and after Probation

• 10 days annual leave credits
  
• 5 days of sick leave
  

5. 13^th Month Pay after 30 days

6. Laptop provided after 30 days

7. Permanent work-from-home role. You will have to use your own internet.

8. Shift times: 5:30AM to 2:30PM Philippine time, Monday to Friday