GUEST RELATIONS AGEN....
GUEST RELATIONS AGENT
Posted on :
16-10-2022
Employer Active
1 Vacancy
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Jobs by Experience
2 - 3 years
Monthly Salary
KWD 1 - 100
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
16-10-2022
Job Description
- Welcome and escorts all guests to their rooms, providing room and hotel facilities orientation.
- Maintains a professional image of friendliness and professionalism at all times.
- Maintains regular contact with guests, toward building of good rapport.
- Obtains guest feedback on their stay and if concerns are lodged by guests, takes immediate actions for recovery.
- Records daily activities and guest experience and informs superiors for immediate remedial actions.
- Be thoroughly familiar with the hotel procedures and policy concerning reservations, room assignments, rooms charges among others.
- Ensures that all in-house facilities are available to guests
- Acknowledge all VIPS guests making sure to promptly respond to their requests.
- Make a courtesy call to all inhouse guests.
- Record and maintain guest history and preferences on the system.
- Inspects guest rooms before arrival, making certain that standard are met at all times.
- Performs related duties and special projects as assigned
- Analyses guest’s comments and complaints and procedures weekly report and share findings and recommendations with superiors.
- Ensures that rooms are assigned according to the reservation and as per guest’s request.
- Coordinate with the bell service for the speedy collection of baggage from rooms and control of room keys.
- Organizes guest activities, birthday, and another special request.
- Prepare and send all greeting cards for the guests.
- Perform other assigned duties that contribute to the hotel’s mission and objectives.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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