Customer Success Representative (m/f/d) – fluent Italian and French

Our client is an international manufacturer of 3D printers, scanners and print material. They work towards different industries such as medical, automotive, semiconductors and aerospace. Due to continued growth across the world and in Germany, they are looking to expand their Frankfurt office and are recruiting a Customer Success Representative with fluent Italian and French.

Tasks

As the new Customer Success Representative, you will be an integral part of the European sales team. You will be dealing with clients from Southern Europe including Italy and France. It will be your role to contact and deal with all incoming leads from new clients. The majority of the leads are warm, meaning the clients contact you with interest in your products and services.

Other day-to-day tasks will include:

• Contact incoming leads and understand the clients interest and needs
• Nurture and qualify client leads
• Consult the client on best product fit
• Offer customer support where needed
• Offer, negotiate and close new and existing business
• Work closely with the senior sales managers on the different opportunities
• Build and maintain a strong relationship with both current and potential clients

Requirements

As the new Customer Success Representative with Italian and French, you should be customer service oriented and have a dynamic personality. You should have the ability to work under pressure and to remain calm in demanding customer situations. You should ideally have some prior experience in a similar customer facing role i.e. inside sales, sales support or customer support, within a B2B environment.

The ideal candidate should also have the following qualifications:

• Ideally have a Bachelor Degree or equivalent level of studies
• Fluent Italian and French
• Fluent English speaker
• German is a nice to have, but not necessary
• First experience in sales, sales support or customer service is of advantage
• Strong communication skills
• Good organisational and planning skills
• Capable of presenting in front of customers or small groups
• Good MS Office skills
• CRM experience is of advantage (Salesforce)

Our client is offering you a place within a truly international company. If you enjoy working closely with customers and are looking for a start in a sales and customer support role, then this is the position for you. Our client is offering a competitive salary depending on how much experience you bring with you.

I look forward to hearing from you!