Customer Experience Manager
Posted on :
02-09-2022
Employer Active
1 Vacancy
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Jobs by Experience
0 - 8 years
Monthly Salary
SAR 11000 - 15000
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
02-09-2022
Job Description
- Understanding the needs of retail customers through internal reviews and supporting the resulting strategies through proactively initiating actions for continuous improvement
- Point of contact for operational escalation on matters outside of guardrails and service delivery to enable targeted interventions
- Improvement in long term customer service metrics (Dispatch Rate, claims completion times, Approval / Rejected ratios for various processes, no of escalations and time spent on escalations)
- Optimizing of customer-related iOPS processes such as delivery routes, ordering behavior (cost to serve optimization) by independently initiating and managing improvement measures and projects with customers and internal experts.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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