bility to be a part of complex Customer Experience Transformation engagements within the digital channel implementation, process transformation, customer service operations. - Workshop planning, facilitation, and/or participation, both internal and external. - Engage in requirement analysis for Digital Transformation and BPM, documenting usage and business case, and convert user requirements to functional requirements. - Hands-on work creating business transformative consulting deliverables as required by client engagements.
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