VIRTUAL BANKING - CUSTOMER SERVICE REPRESENTATIVE
Posted on :
22-07-2022
Employer Active
1 Vacancy
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Jobs by Experience
3 - 4 years
Monthly Salary
KWD 1 - 100
Nationality
Kuwaiti
Gender
N/A
Vacancy
1 Vacancy
Posted on :
22-07-2022
Job Description
- Interact with customers and service all transactional requirements.
- Answering all types of customers' transactions using (Tureconf, 3CX, Kiosk, Swift, ICBS, CBK application, social media, WhatsApp, ticking and E-mail).
- Service standards as defined to be adhered at all times.
- Any other assignments as defined by the Manager or Supervisor from time to time.
- Maintain service quality - (Following call protocol, CBK greeting ending, name, proper answers, polite and proactive response.
- Ensure accuracy of the information provided to customers, request support from Operations Officer if required.
- Keep customer information confidentiality.
- Abide by IT Security policy and procedures.
- Suggest to the customer after finishing the transaction on usage of Mobile application, On-line Banking & other services.
- Number of calls answered and average time of call as per industry standards.
- Offering correct information while maintaining high service quality utilizing Virtual Banking Skills.
- Fast response and process to financial and non-financial.
- Communicate customer's suggestions/comments clearly to the Team Leader/Supervisor.
- Follow-up with Branch or concerned Dept. /Division for any issue related to the Unit.
- Accordingly lead & supervise the team of CSR to run normal Virtual Banking transactions and tasks assigned by superiors.
- Communicate with Operations Officer/Operations Manager in case of need to solve service emergency.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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