IT Technical Support Administrator ( Linux - SQL )

Job Description

• Ensure incoming incidents are categorized, logged, and resolved in a timely fashion and within the agreed SL to ensure meeting/exceeding the targets of the KPIs and aiming at client satisfaction and avoid receiving any negative feedback.
• Resolve software and hardware inquiries and install, maintain, troubleshoot, support, and repair desktop/laptop hardware and software.
• Identify and publish internal solutions to solve problems and troubleshoot system and network problems and diagnose and solve network hardware/software faults and collect information/DB about nodes for future use; install network devices.
• Initiate/manage user accounts across multiple systems including the email accounts and troubleshot/resolve profile issues for the operations agents only.
• Work on the backup servers/recovery systems in order to restore any missing data when it is crucial and importantly required for continuing the business.
• Assist users with wireless and remote access.
• Handle all AVAYA issues including upgrading AVAYA firmware and configuring AVAYA [hardware/software] platforms to open the communication channel between the client and the internal scope.
• Assist in selecting and deploying new technology to support organizational goals and objectives.
• Proactively monitor the performance of the machines and ensure that all of them are properly operating and ready for service, or should perform direct maintenance if failure was figured out.
• Handle operating system installation and ensure the system is configured based on the client's requirement.
• Support business needed applications and escalate issues to the second line resolver group if not fixed.
• Monitor infrastructure and conducts frequent health check on computer hardware/software and execute preventive maintenance plans.

Job Requirements

• Bachelor's degree (Preferably in Engineering or Information Technology)
• 1 year of related experience ( IT Help Desk - Anything Related )
• Previous Experience in( Linux - SQL ) is a must
• Very Good up to Excellent English level
• Excellent ( Presentation - Communication - Negotiation - Problem Solving ) Skills