Responsible for providing technical support for installation, operation, and maintenance of a wide variety of communications and automation equipment that includes hardware and software support for Desktop automation equipment and peripherals in a geographically dispersed organization
Perform installation of computer system including software and related communication systems
Make telephonic and on-site calls and implements site restorable procedures for all installed systems on established data communication network i.e., local area network (LAN) and multi-user systems applicable to the installation or serviced activities
Identify inoperative equipment modules, determines sources of problem between hardware, system software, firmware and application programs
Analyze a variety of technical problems and conditions associated with particular application area
Work with vendors to resolve problems or make immediate corrective changes to operating software
Provide technical assistance in support of services to determine functional user's requirements, including data file management, system utility capabilities, etc.
Open, assign, annotate, and close Remedy Action Request System trouble tickets
Perform duties of unit Information Management Officer (IMO) with responsibilities for managing the ADP assets of the organization and overseeing the maintenance/application of use of Windows based computers
Process and track all NIPR/SIPR accounts to include set up of new accounts and maintain active accounts in a valid status
Perform problem determination and resolution in all areas of minicomputer, microcomputer and local area network technology
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