Communicates store targets to the team and drives sales to achieve financial objectives
Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products
Oversees and monitors all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback’ etc.
Oversees cash transaction entry and management (petty cash, point of sales (POS) cash elements, change floats)
Regularly audits own store administration and resolves any issues; assists in carrying out annual stock counts and spot checks
Monitors and handles customer complaints and take corrective action in line with policy; resolves customer complaints and responds to feedback in a timely and professional manner
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