Telesales Manager

●Responsible for overseeing the Operations department (Calls, Emails & Social media).

●Supervises associates, coaches, & mentors employees.Investigate customers problems & find solutions.

●Ability to assist in role-playing with teammates to gain confidence and experience, ability to update the database with accurate information in a timely manner

●Managing the team of 50 associates to meet the service level agreements.

●Identifying areas of improvement and initiating the performance improvement plans for the bottom performer.

●Developing and implementation of action plans to achieve the desired performance levels

●Effectively coach direct reports on team performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.

●In Operation Run phase Responsible for day-to-day productivity, TAT, and Quality management for reporting teams also Attending Customers calls and Calibrations.

●Handling Operations and delivering KPI’s & SLA’s on a daily basis

Requirements

• Good Communication Skills
• Advance Knowledge of Excel
• Need Team Handling Experience

Good Communication Skills Advance Knowledge of Excel Need Team Handling Experience