Associate - Catalog L2

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Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards

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Flexible with working schedule; expected to work weekends and holidays. .

Willingness to take initiatives & responsibilities and work on weekends, and outside of the "standard" work day

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Ability to work overtime as dictated by business need; as much as 40 hours a week, most often occurring in the weeks surrounding any official holidays.

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Maintain records of day-to-day work by updating trackers to reflect work don