Lead Real Time Agent - Contact Centre Doha

About the role:

We are recruiting for a Lead Real-Time Agent to be based in our Contact Centre Doha.

The successful applicant will ensure proper and effective utilization of manpower resources to maximize efficiency and achieve predefined KPI’s. You will coordinate with all departments to maintain Service Level and ensure targets are achieved. You possess strong responsibility to optimize cross-skilling for voice as well as non-voice tasks, activation of staffing on demand measures by anticipating market and service affecting influence. You will deliver outstanding service to all interfacing department, representing business needs and helping stakeholders achieve strategic goals aligned to Customer Centre Needs.