Customer Service Tech Support - Dutch

Location: Barcelona SELVA DE MAR
Language: Dutch (Native) English (B2)
Schedule: Monday Friday 08:0020:00 / Weekends: 09:00 18:00 (Rotational shifts)
Salary: 22000 EUR/ year
Benefits: Up to 2000 EUR bonus per year

Relocation support up to 500 EUR flight accommodation assistance

About Us

Join our dynamic team in Barcelona providing technical support to customers of a leading car electrical charger manufacturer. As a Customer Service Tech Support specialist you will play a crucial role in ensuring exceptional service delivery and technical assistance to our valued customers across Dutchspeaking markets.

Responsibilities:

• Handle incoming customer inquiries (via phone/email) logging details into our case management systems and providing timely responses within SLAs.
• Resolve technical incidents and requests that require a deeper understanding of our product.
• Support customers with technical inquiries related to car electrical chargers.
• Ensure all service requests are progressed and closed satisfactorily using our call management systems.
• Proactively update customers on the status and resolution progress of their inquiries.
• Monitor and manage all open queries effectively ensuring SLAs are maintained.
• Escalate issues to appropriate levels of support when necessary.
• Collaborate closely with team members and management to achieve high levels of customer satisfaction.
• Perform additional tasks as required by the assigned manager to support team goals.

Requirements:

• Fluent in Dutch (native proficiency) and B2 level in English.
• Previous experience in customer service or technical support roles preferred.
• Strong technical aptitude and ability to troubleshoot technical issues.
• Excellent communication skills and a customeroriented approach.
• Ability to work effectively in a dynamic multicultural environment.
• Proven ability to achieve and maintain high levels of customer satisfaction.

Benefits:

• Competitive base salary with bonus opportunities.
• Supportive work environment in a modern office setting.
• Career development opportunities within a growing international company.
• Relocation assistance including flight reimbursement and help with finding accommodation.

Workplace:

This position is based at our offices in SELVA DE MAR Barcelona. The workplace offers a collaborative atmosphere where your contributions are valued and recognized.

If you are passionate about technology customer service and enjoy problemsolving we encourage you to apply and join our dedicated team in providing excellent support to our customers. Grow your career with us and be a part of our exciting journey in the electric vehicle industry.

Application Instructions: Please submit your resume and cover letter outlining your relevant experience and why you are interested in this position. We look forward to hearing from you!

Remote Work :

No