This is a remote position.
We are looking for a highly motivated and customerfocused Customer Service Representative to join our team. The Customer Service Representative will be responsible for providing exceptional service to our customers by handling inquiries resolving issues and ensuring a positive experience with our products or services. This role requires excellent communication skills a patient and empathetic attitude and the ability to manage multiple tasks efficiently. The ideal candidate will be a problemsolver who is committed to delivering highquality customer support.
Key Responsibilities:
Requirements
Qualifications:
- Education: High school diploma or equivalent is required; an associate or bachelor s degree is a plus.
- Experience:
- 12 years of experience in customer service retail or a related field.
- Experience with CRM software and call center operations is preferred.
- Industryspecific experience is a plus.
- Skills:
- Strong verbal and written communication skills with a friendly and professional demeanor.
- Excellent problemsolving abilities and a proactive approach to resolving issues.
- Ability to multitask and manage time effectively in a fastpaced environment.
- Proficiency in Microsoft Office Suite and customer service software
- Patience empathy and a customercentric mindset.
- Certifications: Customer service certifications (e.g. Certified Customer Service Professional) are a plus.
Skills: Strong interpersonal and communication skills, with the ability to build rapport with clients and colleagues. Excellent negotiation and conflict resolution skills. Proficient in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite. Analytical mindset with the ability to interpret data and make informed decisions. Ability to manage multiple accounts and projects simultaneously, with a keen attention to detail.