Position Overview:
Jolera is seeking a dedicated and customer-oriented Service Desk Technician to join our dynamic IT team. The successful candidate will be responsible for providing first-line support to our employees, ensuring that all IT-related issues are resolved promptly and efficiently. If you have a passion for technology, excellent problem-solving skills, and a desire to help others, we want to hear from you!
Key responsibilities:
- Diagnose and resolve hardware, software, and network issues.
- Document all support interactions and solutions in the ticketing system.
- Escalate complex issues to higher-level support teams as needed.
- Assist in setting up and configuring computer systems and applications.
- Conduct basic training sessions for end-users on common software and hardware issues.
- Maintain an inventory of IT assets and ensure all equipment is properly tracked.
- Participate in regular team meetings and contribute to continuous improvement initiatives.
- Provide timely and effective technical support to end-users via phone, email, and in-person.
Qualifications:
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- 1-2 years of experience in a technical support role.
- Proficiency with Windows and Mac operating systems.
- Knowledge of network protocols and troubleshooting techniques.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Excellent customer service skills and a patient, friendly demeanor.
- Ability to work independently as well as part of a team.
- Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
- Strong teamwork mentality.
- Experience with active directory domains.
What we offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
- Access to the latest technology and tools.
- Company Perks, Good Life gym, and various brand discounts