German-speaking Tech Supporter 2nd Level

Join a global leader in customer engagement services known for collaborating with toptier companies across various sectors. Youll be working on a highprofile project for a renowned telecommunications company contributing to innovative solutions and delivering exceptional tech support. The work environment is dynamic and supportive with opportunities for career growth and personal development.

Why Sofia Bulgaria
If you are interested in Balkan culture Bulgarian history and enjoying a vibrant lifestyle with a low cost of living Sofia is the perfect destination. The city offers a unique blend of cultural heritage modern amenities and affordable living expenses making it an ideal place to live and work.

Starting Date: August

Requirements:

• Good communication skills in German and English both written and verbal
• 1 year tech support experience
• Interest in Networking and Linux
• Strong troubleshooting and analytical skills
• Experience with VoIP is an advantage
• Customeroriented and proactive team player
• Familiarity with Route and Switch is a plus
• Telecommunications knowledge or education is considered an advantage

Benefits:

• Comprehensive initial training and onboarding (fully paid)
• Competitive salary with monthly performancebased bonuses
• Professional Development and Career Navigation programs to map out your desired development
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Additional benefits including Health and Life Insurance Multisport card Transport allowance Bonus for important life events Additional paid leave for education Corporate discounts Company events and more!

Main Responsibilities:

• Process support requests
• Analyze system logs
• Remote troubleshooting
• Consistently achieve client KPIs
• Utilize and actively participate in the improvement of the existing client Knowledge Database
• Provide highlevel technical guidance and assistance in problemsolving

If you are ready to take on new challenges and be part of a multicultural and dynamic team we encourage you to apply and embark on an exciting career journey with us in Sofia!

Remote Work :

No