Global Client Services Director CSD

Leadership and Strategy:

• Develop and execute the global client services strategy aligned with company goals and customer needs.

• Lead, mentor, and inspire a high-performing team of client services managers and specialists.

• Drive continuous improvement in service delivery processes to optimize client satisfaction and retention.

Client Relationship Management:

• Build and maintain strong, long-lasting client relationships with key stakeholders.

• Serve as the escalation point for critical client issues, ensuring prompt resolution and client satisfaction.

• Collaborate cross-functionally with sales, product development, and marketing teams to align client needs with company offerings.

Operational Excellence:

• Define and implement operational metrics and KPIs to monitor and improve service delivery efficiency and effectiveness.

• Establish standards and best practices for client onboarding, support, and ongoing engagement.

• Conduct regular performance reviews and provide feedback to the team for professional development and growth.