Terminal Duty Manager

with a line to the HIA Operation Manager.

Responsibilities:
• Manage and supervise terminal operations, ensuring efficient and effective passenger flow.
• Provide visible physical presence throughout the passenger terminal complex during shifts, monitoring busy areas according to traffic flow.
• Ensure compliance with safety and security regulations in the aviation industry.
• Lead and motivate a team of employees, promoting a positive and customer-centric work culture.
• Collaborate with various stakeholders to resolve operational issues and optimize terminal performance.

Qualifications

Requirements:
• Bachelor's degree or equivalent.
• Minimum of 4 years of job-related experience in a customer-facing role, preferably in the aviation industry.
• Strong people management skills and experience leading a diverse team.
• Excellent communication and interpersonal skills.
• Sound knowledge of terminal operations and the ability to make critical decisions under pressure.