SAP IS-U Developer

The Collection Specialist will join a large finance team and be integrated into the companys daytoday operations. The role will report to the internal O2C tower lead and participate in collection activities on behalf of the client.

Role description:

Perform the daytoday shared services collections function within the defined process standards

Proficiency in AR reporting including debtors aging unapplied cash etc.

Achieve daily weekly and monthly targets as assigned by management and prioritize the collection of debt within the AR ledger

Communicate with customers via verbal and email communication

Resolve open cases with haste to enable timely reporting

Perform internal investigation to support customer resolution of identified issues

Use experience to support team leads in decisionmaking process surrounding aged collections from debtors

Responsible for recording and performing internal investigations to support customer resolution of identified issues

Liaise with internal teams to understand if accounts should suspended/reactivated

Calculate overdue interest in dunning letters based on customer type

Prepare and pass noncollectible debtors to the litigation / third party team

Work closely with the Credit Provider and Financial Controllers to follow the guidelines outlined in the Credit Policy

Research and respond to internal/customer inquiries which may include but is not limited to providing invoice copies and statements and updating system notes as required

Resolve disputes by working with internal teams and/or the customer to verify information

Assist in adhoc projects relating to the company

Perform all other duties as assigned or required

Continuously look for and create more efficient processes and implement improvements

Qualifications:

Fluent Italian and English is essential

Prior collections/customer contact experience

Experience working with a large global finance team or BPO firm is an advantage

Strong relationship management skills and ability to influence decisionmaking among senior stakeholders within a matrixed environment

Strong financial acumen and analytical thinking

Strong working knowledge of SAP S4 accounts receivable capabilities

Highly motivated and detailoriented with an ability to take ownership and multitask

Proven success in collaborating with external clients as partners

Excellent communication skills with the ability to challenge & collaborate

Demonstrated ability to work effectively both independently and as a part of a team

Excellent Google suite & MS Office skills