Bilingual Retails POS Application User Support Consultant

• Provide daily application support for boutique (shop) users as level 2 (L2)
  
• Coordinate and Support system testing with business users
  
• Approach support member in HQ (Level 3) in case of complex issues
  
• Train business users on demand basis
  
• Support project implementation / management in retail domain
  

• Solve the incidents received from the business users in boutique
  
• Provide workaround solutions when sooner solution is not available
  
• Monitor and improve support service to business
  
• Update documents / create new ones as required to explain to users and reduce the incidents
  

• Understand the test content and communicate the change to users
  
• Prepare coordinate and support for the tests with business users
  

• Following up incident resolution
  
• Support the business in communicating the priority and contents of issues / requests with the Global team
  

• Proactively create training plans for the users as required
  

• Support of each tasks during the projects such as hardware test IT test UAT user training deployment onsite installation check system hypercare after golive
  

Requirements

• Communication skills to users and teams
  
• Project Management skill
  
• Business process analysis skill
  
• Understanding of SAP SD module
  
• Presentation or training skills
  
• Business level of Japanese and English language
  
• Hands on experience in SAP SD (min 2 years)
  
• User support experience (Plus)
  
• Infrastructure (network wifi device citrix related experience (plus))
  

• Provide daily application support for boutique (shop) users as level 2 (L2)
  
• Coordinate and Support system testing with business users
  
• Approach support member in HQ (Level 3) in case of complex issues
  
• Train business users on demand basis
  
• Support project implementation / management in retail domain
  

• Solve the incidents received from the business users in boutique
  
• Provide workaround solutions when sooner solution is not available
  
• Monitor and improve support service to business
  
• Update documents / create new ones as required to explain to users and reduce the incidents
  

• Understand the test content and communicate the change to users
  
• Prepare, coordinate and support for the tests with business users
  

• Following up incident resolution
  
• Support the business in communicating the priority and contents of issues / requests with the Global team
  

• Proactively create training plans for the users as required
  

• Support of each tasks during the projects such as hardware test, IT test, UAT, user training, deployment, onsite installation check, system hypercare after go-live
  

Requirements

• Communication skills to users and teams
  
• Project Management skill
  
• Business process analysis skill
  
• Understanding of SAP SD module
  
• Presentation or training skills
  
• Business level of Japanese and English language
  
• Hands on experience in SAP SD (min 2 years)
  
• User support experience (Plus)
  
• Infrastructure (network, wifi, device, citrix related experience (plus))