Customer Service Support

CK Group are recruiting for a Customer Service Support - Dutch speaking, to join a global pharmaceutical company, based in Chester on a contract basis for 9 months.


This is a multilingual role. Applicants must speak English and Dutch fluently. French as a third language would be an advantage.


Salary:

15.00 per hour


Customer Service Support Role:

• Receive orders and enter them in SAP system after performing validations on order.
• Inform customers in case of quality issues related to product, recalls, or put on hold situations.
• Handle backorders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs.
• Monitor all open orders until completion and address exceptions.
• Receive and answer customer contacts through phone, e-mail and fax and record in call tracking tool.

Your Background:

• Be fluent in English and Dutch. French would be a distinct advantage.
• Previous working experience in a customer service role dealing with emails and calls.

Company:

Our client is the global leader in enabling pharma, biotech, and consumer health partners to optimize product development, launch, and full life-cycle supply for patients around the world. They have the goal of putting patients first and to help people around the world live better and healthier lives.


Location:

This role is based at our clients site in Chester.


Apply:

It is essential that applicants hold entitlement to work in the UK. Please quote job reference 106108 in all correspondence.


Please note:

This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.