AR Caller

Overview:

Key Responsibilities:

• Initiate and handle outbound calls to patients and insurance companies regarding outstanding balances
• Review and follow up on claims and appeals to facilitate payment collection
• Resolve billing discrepancies and issues related to denied claims
• Document all communication with patients and insurance companies
• Adhere to compliance and regulatory standards in all communication and documentation
• Update patient demographic and insurance information
• Collaborate with internal departments to resolve outstanding issues
• Provide exceptional customer service and support to patients regarding billing inquiries
• Assist in identifying and implementing process improvements to enhance collection efficiency
• Participate in regular meetings and training sessions to stay updated on industry changes

Required Qualifications:

• Bachelors degree in Business Administration Finance or related field
• Proven experience in medical billing and accounts receivable management
• Familiarity with medical terminology ICD10 and CPT coding
• Proficiency in using billing and collections software and CRM systems
• Strong analytical and problemsolving skills
• Excellent communication and negotiation abilities
• Ability to prioritize tasks and manage time effectively
• Knowledge of insurance verification and claim adjudication processes
• Attention to detail and accuracy in data entry and reconciliation
• Ability to work independently and as part of a team
• Understanding of healthcare compliance and privacy regulations
• Certification in Medical Billing and Coding is a plus
• Experience in a healthcare or hospital setting is preferred
• Proficient in Microsoft Office suite particularly Excel
• Ability to adapt to changing requirements and stay updated on industry changes
• Strong customer service orientation and conflict resolution skills

billing and collections software,data entry,medical billing,insurance verification,reconciliation,claim adjudication processes,accounts receivable,microsoft office suite,communication,account reconciliation,analytical skills,customer service orientation,problem-solving,crm systems,healthcare compliance,medical terminology,cpt coding,accounts receivable management,negotiation,privacy regulations,icd-10,prioritization,time management,conflict resolution