Overview:
The Telesales Executive plays a crucial role in driving sales and revenue for the organization via telemarketing activities. The main responsibility is to proactively contact potential and existing customers over the phone with the aim of selling products or services building strong customer relationships and meeting sales targets.
Key Responsibilities:
- Conduct cold calls to potential customers and follow up on leads provided
- Persuasively communicate product or service information to potential customers
- Meet or exceed sales targets and objectives
- Maintain accurate and detailed records of calls made and outcomes achieved
- Handle customer objections and offer solutions in a professional manner
- Provide product information and pricing details to customers
- Build and maintain strong customer relationships through regular followups
- Collaborate with the sales team to ensure customer satisfaction and maximize sales
- Understand and adhere to company policies and procedures
- Participate in sales meetings and training sessions
- Strategically upsell or crosssell products or services to existing customers
- Resolve customer complaints and inquiries in a timely and professional manner
- Utilize CRM tools to manage and update customer information
- Stay updated on product knowledge and industry trends
- Adhere to call scripts and compliance regulations
Required Qualifications:
- High school diploma or equivalent; Bachelors degree in Sales Marketing or related field is a plus
- Proven experience in telesales or telemarketing roles
- Demonstrated track record of meeting or exceeding sales targets
- Excellent verbal communication skills and phone etiquette
- Ability to effectively persuade and influence others
- Strong negotiation and sales closing skills
- Customer serviceoriented with a passion for delivering exceptional customer experiences
- Ability to work in a fastpaced targetdriven environment
- Proficiency in using CRM software and sales tools
- Good understanding of sales techniques and strategies
- Ability to handle rejection and remain resilient
- Proactive and selfmotivated with a strong work ethic
- Ability to multitask and manage time effectively
- Detailoriented with good organizational and administrative skills
- Knowledge of compliance and telesales regulations
communication,sales,negotiation,customer service,customer