Backoffice Specialist with Germam - remote

• Receive escalations from customerfacing colleagues and works under strict regulations
• Handle complex issues relating to the fulfilment of online orders placed by customers
• Ensure a swift and fast resolution for problems occurring during the lifetime of a web purchase (from order induction to item delivery and from handling flavour changes to RMA completion
• Provide direction for issue resolution to take the customer out of the loop for complex issues achieving quick customer satisfaction.

• Fluency in German (must be at least C1)
• Fluent in English (at least C1)
• Nice to have previous Customer Support experience
• Ability to communicate clearly and effectively

• Remote work in Portugal
• Public and Private health insurance provided by the employer
• Initial contract with a duration of 12 months permanent after 2 years (or 1 renewal)
• Private health insurance after contract signature (additionally to the standard insurance).
• Airport pickup and administrative assistance with your registration in Portugal;
• Reimbursement of your initial flight expenses after 9 months of successful integration;
• Free Portuguese lessons sports activities cooking lessons and much more!!

english,fluency in german,customer service,customer support,communication,german,administrative assistance,german fluency,fluent in english,english fluency