Team Leader Customer Success

The Team Leader Customer Success will work closely with the AMs (Account Manager) Customer Success/support to improve the overall customer experience and to enhance the working of the internal team members. He/she will be responsible for supervising managing and motivating team members on a daily basis . He/She will be reporting to the Manager Customer Support and work with him/her to improve the ARPU of the existing clients.

Key Responsibility Area

• Directs administers and controls the daytoday operations and activities of facilities and programmes in an assigned area.
  
• Participates in the implementation of divisional and company initiatives and strategies
  
• Practices cost containment strategies maintaining profitability and growth of area.
  
• Ensures and promotes the development of the area management team/succession planning through coaching training and leadership development.
  
• Manage the daily activities of AMs.
  
• Ensures compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care
  
• Responsible for the overall functioning of the processes including onboarding product adoption retention and growth.
  
• Listen to team members feedback and resolve any issues or conflicts
  
• Recognize high performance and reward accomplishments
  
• Suggest and organize team building activities
  
• Interacting with the Sales team to work on interdepartmental challenges
  

Requirements

Benefits