Customer Support Manager

About Us

We are a rapidly expanding family business in Cornwall renowned for our high standards of customer support. As we prepare to launch a new product we seek a motivated individual to support onboard and manage clients. You will receive comprehensive training and support from Alistair our Head of Customer Support and the rest of the team.

• Client Management: Maintain regular contact with a portfolio of customers ensuring their needs are met and issues resolved promptly.
  Onboarding and Training: Facilitate the onboarding and training of new customers via MS Teams ensuring a smooth transition to our new software platform.
• Software Testing: Test our new software platform for issues and enhancements contributing to continuous improvement.
  
• Problem Solving: Provide solutions to client issues demonstrating excellent troubleshooting skills.
  
• Communication: Maintain open and effective communication with clients fostering strong relationships.
  

Requirements

• Strong interpersonal skills with a passion for helping people.
  
• Ability to learn quickly and adapt to new software tools.
  
• Excellent time management and organizational skills.
  
• Attention to detail and the ability to troubleshoot effectively.
  
• Prior experience with software tools is advantageous but not required as full training will be provided.
  
• Business to business customer relations experience preferred
  

Benefits

• Competitive base salary ( 22000 to 25000 exp depending)
  
• Additional monthly bonuses/commission based on performance.
  
• Company apparel including tshirts and fleeces.
  
• Work social events and extra time off during Christmas.
  
• Supporting work environment with opportunities for professional growth.