Customer Service Advisor based in Hamburg Germany
Astrantia Talent is proud to be the recruitment partner for a business that has been operating and expanding internationally since the 1980s. With over 40 years of experience and continuous development the company has established itself as a leading distributor of Polymers and Chemicals worldwide.
Overview:
We are seeking a highly motivated and customerfocused individual to join our team as a Customer Service Advisor in the plastics industry. In this role you will be responsible to providing excellent customer service and build a trusted business relationship. You will engage with customers address their inquiries and concerns and ensure that their needs are met in a timely and efficient manner.
Responsibilities
- Serve as the main point of contact for customers addressing their inquiries via phone email interactions.
- Assist customers with product selection providing information on specifications pricing and availability.
- Process orders accurately and efficiently ensuring that all necessary documentation is complete.
- Resolve customer complaints and issues working closely with other departments to ensure a satisfactory resolution.
- Provide aftersales support ensuring customer satisfaction and repeat business.
- Collaborate with the sales team to identify potential sales opportunities and contribute to sales growth.
- Maintain uptodate knowledge of products and industry trends to effectively address customer concerns.
- Validate and record customer orders.
- Analyze stocks and make material allocations.
- Manage endtoend customer orders (registration review of deadlines B / L documentary package).
- Keep customers informed of the status and progress of their orders.
- Perform billing and followup of customer payments.
- Analyze and deal with dysfunctions and disputes with internal and external contacts.
- Raise the dysfunctions that cannot be managed at its level or that could impact other suppliers / customers outside its scope.
- Participate in the management routines of his department.
- Participate in innovation and continuous improvement projects.
Requirements
- Previous experience in a customer service role preferably in the plastics industry.
- Excellent communication and interpersonal skills with the ability to build rapport with customers.
- Strong problemsolving abilities with a proactive and solutionoriented approach.
- Detailoriented with the ability to accurately process orders and documentation.
- Proficiency in MS Office and CRM tools.
- Ability to multitask and prioritize tasks effectively in a fastpaced environment.
- Strong organizational skills and the ability to work independently as well as part of a team.
- Flexibility while demonstrating rigor in compliance with applicable procedures.
- Fluent German and English are essential another language would be a plus.
Interested to learn more
Please contact:
Jenny Bhnlein
Email:
Phone: 49176/
Remote Work :
No