Job Title: Call Center Agent Medical Allied
Location: Iloilo City
Job Type: Full time
Position Overview: As a Call Center Agent for a medical account you will be responsible for handling inbound and outbound calls related to medical services. This role requires excellent communication skills a strong understanding of medical terminology and the ability to handle sensitive information with confidentiality and professionalism.
Key Responsibilities:
- Customer Support: Answer incoming calls from patients healthcare providers and insurance companies addressing inquiries related to medical services appointments billing and claims.
- Team Collaboration: Work collaboratively with other team members and departments to enhance overall service quality and address any operational challenges.
Qualifications:
- Education: Graduate of Any medical Courses ( Physical Therapy Radiologic Technology Nursing Nutrition & Dietetics Medical Technology Pharmacy Biology Psychology etc )
- No Work and BPO Experience Required
- Able to understand medical terminologies / Assessment
- Good verbal & written communication skills
- Demonstrate effective critical thinking and decisionmaking skills
- Good time management skills
- Ability to function independently
- Knowledgeable in MS Office and internet browsing
- Amenable to report Onsite ( Iloilo City )
Benefits:
- Up to 22000 basic
- 1k flex fund allowance
- HMO first day of training
Remote Work :
No