Room Attendant - Mandarin Oriental Hotel Group

Mandarin Oriental Muscat

Situated in a prime beachfront location Mandarin Oriental Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites five restaurants and bars a lush Spa at Mandarin Oriental and an outdoor swimming pool. The hotel features a oneofakind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscats most desirable districts an exclusive collection of 155 Residences at Mandarin Oriental combines the Groups legendary service worldclass amenities and sweeping sea or mountain views. We are looking for new fans who are interested and would enjoy being a part of the Mandarin Oriental Muscat opening team.

Scope of Position

To clean and maintain the guest rooms assigned to the room attendant on a daily basis. To guarantee highest levels of cleanliness hygiene and the highest quality in regard to Mandarin Oriental Standards. To maintain all areas of the hotel free of garbage dirt or any debris.

Responsibilities

1. General:

• It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.

• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law with all rules regulations and other requirements.

• It is part of your role and your responsibility to fully support all learning and development activities.

• You shall take all reasonable steps to safeguard stored information and not divulge or otherwise transfer any personal data concerning the guests customers or colleagues or any confidential information concerning the hotel unless with the appropriate authority.

• Use of the hotels network computers or internet access which is in the hotels view unreasonable or inappropriate for example gambling chatroom or pornographic material is a serious breach of hotel policy and grounds for summary dismissal.

• Support and adhere to all policies & procedures relating to Safe Sound and Sustainable at Mandarin Oriental.

• Ensure compliance with the MOHG Social Media Policy i.e. to be fully responsible for the content you publish on any social media platform including your personal site.

• Mandarin Oriental Muscat has zero tolerance on all forms of harassment or discrimination i.e. it is strictly forbidden to discriminate on the basis of gender disability including physical or medical condition race colour religion national origin ancestry citizenship age sexual orientation marital status or for any other reason.

• To carry out any additional duties requested by management related to hotel operational activities.

2. Departmental:

o Ensure occupied and vacant guestrooms are cleaned and maintained up to the exact standard as demonstrated by Housekeeping supervisory colleagues during initial training

o Remove all soiled linens and towels from room and handover to housemen or dispose in linen chute

o Thoroughly clean guest bathrooms bathroom walls bathtub shower water closet using the suggested chemicals. After cleaning dry all areas fixtures and surfaces.

o Arrange all toiletries straightened on a piece of cloth in occupied guestrooms

o Replenish all amenities and terry items

o Efficiently make bed to meet appearance standard as demonstrated

o Arrange all clothing items in occupied guestrooms folded neatly according to standard as demonstrated

o Upkeep and clean guestroom and bathroom and include all inside windows and mirrors

o Remove all room service trays from guestroom hallways and/or corridor and bring to back landings and call for pick up

o Vacuum the guestrooms carpet and wipe down furniture and baseboards according to standard in all assigned work areas

o Double check cleanliness of completed work area and placement of amenities in each complete guestroom before moving on to the next task

o Ensure to sign in and out for your keys and your handheld device on a daily basis

o Hand over any special requests to the incoming shift leader or respective manager

o Report any suspicious persons or items in the guest rooms/ corridors

o Recognize and report all missing damaged or substandard furniture fixtures and equipment

o Ensure that all electronic devices (television remote controls stereo lamps and telephones) are working properly

o Evaluate work assignment and prioritize work load according to guest requests

o Ensure all guestrooms assigned are completed with correct status marked at the end of the day including any information for input into guest history file

o Follow all MOQA LQE LQA Forbes & FLHSS&E standards at all times

3. Additional Duties:

o Organize supply closets and work areas so that the Housekeeping Department operates maintains and consistently meets efficient standards.

o Return all articles left by guest to Lost & Found and adhere to Lost & Found policy

o Adhere to Do Not Disturb policy

o Other duties assigned by the Executive Housekeeper and Assistant Executive Housekeeper