Laundry Attendant - Mandarin Oriental Hotel Group

Mandarin Oriental Muscat

Situated in a prime beachfront location Mandarin Oriental Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites five restaurants and bars a lush Spa at Mandarin Oriental and an outdoor swimming pool. The hotel features a oneofakind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscats most desirable districts an exclusive collection of 155 Residences at Mandarin Oriental combines the Groups legendary service worldclass amenities and sweeping sea or mountain views. We are looking for new fans who are interested and would enjoy being a part of the Mandarin Oriental Muscat opening team.

Scope of Position

Laundry Attendant maintains an efficient operation and I responsible for cleaning of all linen guest and colleague cloths and meets guests expectations for the quality of product and service.

Responsibilities

1. General:

• It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.

• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law with all rules regulations and other requirements.

• It is part of your role and your responsibility to fully support all learning and development activities.

• You shall take all reasonable steps to safeguard stored information and not divulge or otherwise transfer any personal data concerning the guests customers or colleagues or any confidential information concerning the hotel unless with the appropriate authority.

• Use of the hotels network computers or internet access which is in the hotels view unreasonable or inappropriate for example gambling chatroom or pornographic material is a serious breach of hotel policy and grounds for summary dismissal.

• Support and adhere to all policies & procedures relating to Safe Sound and Sustainable at Mandarin Oriental.

• Ensure compliance with the MOHG Social Media Policy i.e. to be fully responsible for the content you publish on any social media platform including your personal site.

• Mandarin Oriental Muscat has zero tolerance on all forms of harassment or discrimination i.e. it is strictly forbidden to discriminate on the basis of gender disability including physical or medical condition race colour religion national origin ancestry citizenship age sexual orientation marital status or for any other reason.

• To carry out any additional duties requested by management related to hotel operational activities.

2. Departmental:

• Ensures that guest linen is properly cleaned

• Receives checks and delivers guest laundry with attention to detail

• Carries out sorting cleaning ironing and packaging of guest laundry

• Manages and issues hotel staff uniforms

• Undertakes regular deep cleaning duties and inventory controls

• Receives checks and delivers staff uniforms

• Ensures all laundry & lingerie machines and equipment are used correctly and in accordance with the local regulations

• Ensures laundry area is clean and all machineries are well maintained

• Carries out sewing and embroidery works

• In charge of adhoc cleaning duties such as F&B linen bath linen and bed linen

• Complies to the hygiene and safety standards of Mandarin Oriental

• Provides training for new starters apprentices and trainees

• Reports technical defects and missing items

• Forwards lost & found items to the housekeeping office

• Handles all guest request to ensure satisfaction

• Collects guest preferences

• Actively reviews processes and voices ideas and suggestions

• Supports other areas of the housekeeping team in peak times

• Completes department relevant administrative tasks

• Other reasonable tasks may be assigned by the direct manager or a senior manager on duty