Customer Service Associate

Job Role : Customer Support Associate

Job Location : Bangalore

Experience: 3 years

The position is responsible for engaging with customers sales and marketing teams and ensuring
timely order processing payment requests etc. This position will also work closely with internal teams
like logistics WH for order processing status prioritization troubleshooting. This role will act as a
control tower of the complete OTC process and provide timely reports status to supply chain team
and commercial leaders. This role will also lead in transformation of the customer service team and
implementation of digitization in the OTC process.

a. Order entry orders realignment as per OTC policy and order cancellation
b. Provide PI for payment follow up for payment
c. Get credit clearance from finance
d. Follow up with logistics for dispatch
e. Get dispatch details and share with sales and customers
f. Support in process standardization and SOP creation
g. Act as backup of other CSEs in case of leaves or emergencies
h. Provide business intelligence (daily sales reports backorder reports process timelines) to
relevant stakeholders.

i.Engage with customers on multiple platforms (F2F digital virtual) and provide.