Spanish Speaking Social Media Support Agent In Lisbon

Join our energetic and innovative team in Lisbon! As a leader in the social media industry we provide outstanding services to clients around the globe. We are proud of our diverse and inclusive environment and are excited to welcome passionate individuals to our remarkable team.

Job Description: Are you a social media enthusiast fluent in Spanish Do you thrive in fostering safe and engaging online communities We are looking for a diligent and detailoriented Spanishspeaking Social Media Support Agent to work onsite in Lisbon. You will be the main point of contact for our Spanishspeaking users assisting them with inquiries resolving issues and maintaining the quality of our content.

Key Responsibilities:

• Content Moderation: Review and moderate usergenerated content to ensure it complies with our community standards.
• User Assistance: Engage with users on social media platforms in Spanish providing clear and timely support.
• Issue Resolution: Address and resolve user complaints and issues efficiently ensuring user satisfaction.
• Record Maintenance: Maintain accurate records of user interactions and moderation activities.
• Team Collaboration: Collaborate with various departments to enhance user satisfaction and resolve complex problems.
• Continuous Improvement: Identify opportunities to improve user experiences and suggest innovative solutions.
• Stay Informed: Stay updated with platform policies company updates and industry trends.

Requirements:

• Fluent in Spanish (C1/C2) and proficient in English (B2)
• Prior experience in content moderation customer service or a related field is a plus but not essential.
• Excellent communication and interpersonal skills
• Strong problemsolving abilities and attention to detail.
• Ability to work both independently and as part of our dynamic onsite team in Lisbon.
• Proficient with social media platforms moderation tools and Microsoft Office Suite.

Benefits:

• Competitive salary and performancebased bonuses.
• Relocation Package: Well cover your flight to Lisbon and provide accommodation.
• Health and life insurance to ensure your wellbeing.
• Comprehensive training and continuous professional development.
• Career advancement opportunities within a supportive and inclusive company culture.
• Extra perks: Enjoy team outings company events and more exciting activities!

Why Lisbon Lisbon is a beautiful city with a rich history and vibrant culture and its also a booming tech hub. Experience an ideal worklife balance with sunny weather delicious food and friendly locals. Whether youre exploring historic neighborhoods relaxing by the beach or enjoying the citys nightlife Lisbon has something for everyone.

Ready to join our team Apply now and embark on an exciting journey in Lisbon!

Remote Work :

No