Hotel Front Desk Agent -Japanese Bilingual

Hotel Front Agent

Job Summary:

A major hotel is looking for a Hotel Front Desk Agent to serve as our guests first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests managing reservations and providing information about rooms rates and amenities. An ideal candidate has a knack for customer service and work experience in the hotel industry. Ultimately you will help create a pleasant and memorable stay for guests.

Responsibilities:

Perform all checkin and checkout tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel available rooms rates and amenities

Respond to clients complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean tidy and fullyfurnished to accommodate guests needs

Upsell additional facilities and services when appropriate

Maintain updated records of bookings and payments

Requirements and skills:

Work experience as a Hotel Front Desk Agent Receptionist or similar role

Understanding of how travel planning websites operate like Booking and TripAdvisor

Customer service attitude

Excellent communication and organizational skills

Fluency in Japanese required

Degree in hotel management is a plus

Work hours:

3pm to 11pm or 2pm to 10pm 35 hours per week

Weekend shifts may be required

Remote Work :

No