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Job:Business Analyst Level 3
Location : Hartford Connecticut (REMOTE)
Duration: 1 year with possible extension.
Client is embarking upon a digital transformation to uplift the lives and wellbeing of our residents businesses and employees. Our goal is to improve access to our programs and services making interaction with government easier. When you join the Connecticut Digital Service (CTDS) youll be part of a team creating simple experiences personalized for everyone. If you enjoy solving complex problems with a curious supportive highperforming team then the State of Connecticut is the place for you.
Is This You
Analytic. You naturally think logically and can explain difficult concepts to nontechnical users.
Embrace Change. You think outside of the box want to understand the perspectives of others and will interpret and validate with data.
Curiosity. You want to know the users needs understand a projects why as well as the what and look forward to getting to the bottom of a mystery.
About the Role
The Business Analyst will support a crossfunctional project team focused on driving the endtoend digital product lifecycle for features and products improving the overall online experience of residents and business in the State of Connecticut. The Business Analyst will support the team by performing detailed requirements analysis processes documentation and some user acceptance testing in consistent with the goals and objectives of the Connecticut Digital Service.
Experiences Required for This Role
Requirements Analysis At least 3 years of experience and use cases with the following:
Evaluating business processes anticipating requirements uncovering areas for improvement and developing and implementing solutions
Leading ongoing reviews of business processes and developing optimization strategies
Staying up to date on the latest process and IT advancements to automate and modernize systems
Conducting meetings and presentations to share ideas and findings
Working closely with clients technicians and managerial staff
Managing projects developing project plans and monitoring performance
Updating implementing and maintaining procedures
Prioritizing initiatives based on business needs and requirements
Serving as a liaison between stakeholders and users
Managing competing resources and priorities
Process Documentation At least 3 years of experience and use cases with the following:
Documenting and communicating the results of your requirements analysis
Effectively communicating your insights and plans to crossfunctional team members and management
Gathering and reporting critical information from meetings with various stakeholders
Monitoring deliverables and ensuring timely completion of projects
User Acceptance Testing At least 2 years of experience and use cases with the following:
Ensuring solutions meet business needs and requirements
Performing user acceptance testing
Digital Platforms Tools and Discipline At least 2 years of experience and use cases with the following:
Working with enterprise scale digital platforms specializing in at least 3: omnichannel service delivery web content management customer relationship management identity and data integration
Establishing continuous improvement/delivery pipeline to continually improve products postlaunch based on customer research and feedback
Using of productivity communication and analysis tools to manage iterative delivery such as JIRA/Confluence Google Analytics Git Repository Microsoft Teams Microsoft Office (Word PowerPoint Excel)
Knowledge Skills and Ability
Business Analysis
Exceptional analytical and conceptual thinking skills
The ability to influence and determine acceptable solutions with stakeholders
Advanced technical and documentation skills
Fundamental analytical and conceptual thinking skills
Reporting and presenting
A track record of following through on commitments
Excellent planning organizational and time management skills
A history of leading and supporting successful projects
Performance in Complex Situations
Communication and collaboration with statewide partners
Clearing challenges for team members
Comfort in blazing a path through an ambiguous work environment
Judgement fitting to the everchanging environment
Ability to juggle multiple project workstreams
Service Design Team Building
Supporting teammates skills and behaviors development and delivery
A balance between strong domain expertise and flexibility
Prioritization organization and triage in an independent environment
Encouraging of an interactive cooperative collaborative and customerfocused work environment
Ability to maintain strict confidentiality
Judgement in dealing effectively and diplomatically with all levels of government staff
Preferred Skills & Qualifications
Other Desirable Skills
A bachelors or masters degree in business or related field
3 years of business analysis or a related field.
1 year of usercentered design
1 year of user research and analytics
1 year of customer relationship management platforms such as Salesforce
1 year of web content management platforms such as Sitecore
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