For more than 25 years the Atlas Management team has provided Management and Human Resources solutions to businesses and employment opportunities to individuals. Atlas Management is hiring for a major corporation in the Nashville TN area for a Customer Support Specialist to join their Support Team. The Customer Support Specialist will be providing support to customers with billing and service issues in a small call center environment. This awesome opportunity is ideal for the individual who enjoys helping people and resolving problems. Apply today to be consider!
Customer Support Specialist
Pay: $20.00 per hour ($21.00 per hour once complete training)
Schedule: Monday Friday 1st or 2nd Shift; One Saturday a month 8a5p
Status: Contract to permanent
Location: Nashville TN downtown area (parking provided)
Position requires:
- High School Diploma or General Education Diploma.
- Six months of experience assisting customers in person via telephone or email in call center environment with requests services billing pay options and other company programs.
- Intermediate Microsoft Office skills
- Must obtain a satisfactory score on applicable jobrelated examination(s). May be required to be bilingual.
- Subject to 24hour call and shift work
Job Duties and Responsibilities:
- Assist in the collection of information to process customer requests and inquiries such as application for residential and commercial accounts and credit arrangements.
- Initiate orders for residential or commercial construction or services. Explain requirements fees and scheduling.
- Advise customers of consumer services and billing programs financial assistance pay options energy saving techniques and other company programs.
- Assist in making adjustments to accounts within policy guidelines to resolve customer complaints or problems.
- Enter retrieve and utilize data from computer terminals personal computers and other sources as necessary.
- Answer and process emergency calls.
- Communicate with employees customers and other entities through personal contact telephone writing to provide information or to answer questions related to the area of responsibility.
- Perform work in a safe manner to protect employees the public and property.
Apply today and a recruiter will contact you about this opportunity!