Korean Bilingual Customer Service

This is a remote position.

Company Description

Key Responsibilities:

• Answer screen and forward incoming phone calls video calls and live chats in both Korean and English.
  
• Manage virtual reception area ensuring smooth communication and support for clients and visitors.
  
• Handle inquiries from clients and visitors providing accurate information and assistance.
  
• Assist with scheduling virtual appointments and managing calendars.
  
• Perform general administrative tasks such as data entry digital filing and document management.
  
• Translate documents and communications between Korean and English as needed.
  
• Coordinate with other departments to ensure smooth virtual office operations.
  
• Assist with special projects and other duties as assigned.
  

Requirements

• Proven experience as a receptionist administrative assistant or similar role preferably in a virtual setting.
  
• Fluency in both Korean and English (written and spoken).
  
• Excellent verbal and written communication skills.
  
• Proficient in MS Office (Word Excel Outlook) and virtual communication tools (e.g. Zoom Microsoft Teams).
  
• Strong organizational and multitasking abilities.
  
• Friendly and professional demeanor.
  
• Ability to work independently and as part of a virtual team.
  
• Reliable internet connection and a quiet professional workspace.
  

Preferred Qualifications:

• Previous experience in a bilingual receptionist role.
  

• Permanent Work from Home Set Up
  
• Paid TimeOff